Self-awareness is the ability to accurately perceive your own emotions as they happen, to be able to give a realistic assessment of your own abilities and to maintain a well-grounded sense of self-confidence. It includes competences such as emotional self-awareness, accurate self-assessment and self-confidence.

Self-management is the ability to use awareness of your emotions to stay fl exible and positively direct your behaviour. This also means managing your emotional reactions to all situations and people and having the ability to motivate yourself, take initiative, strive to improve and persevere in the face of setbacks and frustration. The competences in this cluster are emotional self-control, transparency, adaptability, flexibility, achievement, initiative and optimism.

Social awareness covers the ability to accurately pick up on emotions of other people and to "read" situations. It is about sensing what other people are feeling and being able to take their perspective using your capacity for empathy. The competences in this cluster are empathy, organisational awareness and service orientation.

Relationship management concerns the ability to use the awareness of one's own emotions and the emotions of others to manage interactions successfully, help others grow and handle challenging situations. The competences here include helping others to develop, inspirational leadership, change catalyst, influence, conflict management, teamwork and collaboration.